Mondo Guide S.r.l. (“Mondo Guide”, “Controller”, or “Company”) is committed to safeguarding
the personal data of its users and ensuring that such data is processed in full compliance with
Regulation (EU) 2016/679 (“GDPR”) and all applicable data protection laws.
- Data Controller
The Data Controller is:
Mondo Guide S.r.l.
Registered office: Corso Malta 150/B, 80141 Naples (Italy)
Tax Code and VAT Number: 05678361212
Email: [email protected] - Categories of Personal Data Processed
Mondo Guide may collect and process the following categories of personal data:
a) Identification and contact data
First name, last name, email address, and phone number.
b) Booking and service-related data
Information relating to purchased services, preferences, specific requests, and all details necessary
for the proper delivery of services.
c) Data voluntarily provided by the user
Information submitted through website forms, communicated via email or telephone, or provided
during the course of tours and services.
d) Technical and browsing data
IP address, log data, device and browser information, and data relating to website usage, including
through cookies and similar technologies.
e) Special categories of data (where applicable)
Only where strictly necessary (e.g., dietary requirements or mobility needs), and solely for the
correct execution of the requested services. - Purposes of Processing and Legal Bases
Personal data is processed for the following purposes:
– Performance of contractual obligations
Management of bookings, organization of services, and provision of customer support.
Legal basis: Art. 6(1)(b) GDPR
– Compliance with legal and fiscal obligations
Fulfillment of administrative, accounting, and regulatory requirements.
Legal basis: Art. 6(1)(c) GDPR
- Operational service communications
Transmission of booking confirmations, logistical updates, and essential service-related
information.
Legal basis: Art. 6(1)(b) and (f) GDPR - Marketing and promotional communications
Sending newsletters, offers, and commercial communications.
Legal basis: Art. 6(1)(a) GDPR (consent) - Service improvement and analytics
Statistical analysis, performance monitoring, and website optimization.
Legal basis: Art. 6(1)(f) GDPR
- Methods of Processing
Personal data is processed using appropriate technical and organizational measures designed to
ensure:
– the highest standards of security and confidentiality;
– data integrity and availability;
– protection against unauthorized access, disclosure, or alteration;
– full compliance with the principles of lawfulness, fairness, and transparency. - Service Communications (Email, SMS, WhatsApp)
Mondo Guide may contact users via email, SMS, or WhatsApp for:
– booking confirmations;
– logistical updates;
– important communications related to purchased services.
Such communications are strictly necessary for the performance of the contract.
Subject to prior consent, users may also receive promotional communications.
Message frequency may vary, and standard carrier charges may apply. - Data Sharing and Data Processors
Personal data may be shared, where necessary, with:
– tour guides, assistants, and drivers;
– tourism service providers and operational partners;
– technology providers (including hosting services, payment systems, CRM platforms, and email
marketing tools);
– legal, tax, and administrative advisors.
All entities processing personal data on behalf of Mondo Guide are formally appointed as Data
Processors and are bound by agreements ensuring full compliance with applicable data protection
laws.
Mondo Guide does not sell or disclose personal data to third parties for independent commercial
purposes.
- Transfers Outside the European Economic Area
Where personal data is transferred outside the European Economic Area, such transfers are carried
out in accordance with the safeguards предусмотр by the GDPR, including, where applicable, the
adoption of Standard Contractual Clauses. - Data Retention
Personal data is retained only for as long as necessary to fulfill the purposes for which it was
collected, and in particular:
– for the duration of the contractual relationship;
– for up to 10 years where required by tax and accounting regulations;
– for marketing purposes, until consent is withdrawn. - Cookies and Similar Technologies
The website uses technical cookies and, subject to user consent, analytical and profiling cookies in
order to:
– ensure proper website functionality;
– enhance the user experience;
– analyze traffic and usage patterns.
For further details, please refer to the Cookie Policy. - Data Security
Mondo Guide adopts appropriate technical and organizational measures to protect personal data,
including:
– the use of secure connections (HTTPS);
– access control and monitoring systems;
– reliance on certified and trusted payment service providers. - Nature of Data Provision
The provision of personal data for contractual purposes is mandatory.
Failure to provide such data may result in the inability to deliver the requested services.
The provision of data for marketing purposes is entirely optional.
- Data Subject Rights
Pursuant to Articles 15–22 of the GDPR, users have the right to:
– access their personal data;
– request rectification or erasure;
– restrict or object to processing;
– request data portability;
– withdraw consent at any time, without affecting the lawfulness of processing based on consent
before its withdrawal.
Requests may be submitted at any time to:
[email protected] - Right to Lodge a Complaint
Users have the right to lodge a complaint with the competent supervisory authority:
Italian Data Protection Authority (Garante per la Protezione dei Dati Personali)
www.garanteprivacy.it - Minors
Mondo Guide’s services are not intended for individuals under the age of 18.
The Company does not knowingly collect personal data from minors without the consent of a parent
or legal guardian. - Updates to This Privacy Policy
This Privacy Policy may be updated periodically to reflect regulatory or operational changes.
Any significant updates will be communicated through appropriate channels.
Complete Privacy Policy and Cookie Policy here:
Privacy Policy Cookie Policy